Customer service

Payment information

  1. Payment and Order status information
  2. Bank transfer instructions
  3. Paper money (Cash) checkout instructions
  4. Cryptocurrency checkout
  5. Credit Card
  6. Anonymous checkout instructions

Delivery & Shipping

  1. Package has not arrived yet
  2. Stealth shipping
  3. Track and Trace
  4. Change delivery address
  5. Free worldwide shipping
  6. What is the delivery time

Order Problems and Questions

  1. Order did not arrive completely
  2. Cancel an order
  3. Nothing received
  4. How to check you've received my order
  5. What is the status of my order?
  6. Where to find the order number
  7. Order processing time

Terms of Service

  1. Cookies
  2. Privacy
  3. Security
  4. Terms and Conditions

How to pay with Bitcoins

  1. Option 1: Bitcoin with wallet
  2. Option 2: Bitcoin without wallet
  3. Option 3: Bitcoin through ATM

Anonymous Order/Payment

    Couldn't find the answer you were looking for?

    You can contact us in several ways and our support will gladly help you.

    Our support is open from 9:00 to 16:00 (UTC+1)*

    Open a support ticket

    Open a support ticket with an account and receive help from our amazing support team!

    Send an email

    No account? No problem! Email us your questions at: support@nirvanashop.com

    Call us

    Have a question which you can't explain through mail? Call us at: +31 88 6478262